Last Updated: February 25, 2025
Introduction
Unriddle Technologies Private Limited (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal and medical information processed through our DScribe – Paperless IPD mobile application (“App”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our App.
By accessing or using the App, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our App.
Information We Collect
Information You Provide
The App is designed for authorized healthcare professionals and administrators at partner hospitals. We collect and process:
- Authentication Information: Your login credentials to verify your identity and authorization to access patient records
- User Activity: Information about how you interact with the App, including features used and actions taken
- Content You Create: Discharge summaries, notes, and other medical documentation you draft or approve through the App
Patient Information
As a medical records platform, our App processes sensitive patient information, including:
- Personal and demographic information
- Medical history and diagnoses
- Treatment records and progress notes
- Lab results and diagnostic reports
- Medication records
- Discharge information
How We Use Information
We use the collected information to:
- Authenticate users and manage access permissions
- Facilitate patient record management and discharge processes
- Maintain and improve the App’s functionality
- Ensure data security and prevent unauthorized access
- Create audit trails for compliance purposes
- Generate anonymized statistical data for service improvement
Data Storage and Security
- All patient and user data is stored securely in accordance with healthcare data protection standards
- We implement industry-standard security measures, including end-to-end encryption for data in transit and at rest
- Patient data remains primarily within your hospital’s authorized systems; our App provides a secure interface to access this information
- We maintain access controls to ensure only authorized personnel can view specific patient information based on their role
Data Sharing and Disclosure
We share information only in the following circumstances:
- Within the hospital system where the patient receives care, based on authorized access controls
- With third-party service providers who assist in operating our App, subject to strict confidentiality obligations
- When required by law, including valid court orders or legal processes
- In emergency situations to protect someone’s safety or vital interests
- In connection with a business transfer, such as a merger or acquisition
We do NOT sell personal or patient information under any circumstances.
User Rights
Authorized users of our App may have rights regarding their personal information, including:
- Accessing and correcting your personal information
- Requesting deletion of your account information
- Obtaining information about our data practices
For patient data access requests, patients should contact their healthcare provider directly, as the hospital remains the primary data controller for patient information.
Data Retention
We retain information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal obligations, including healthcare record retention laws
- Resolve disputes
- Enforce our agreements
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify users of any material changes through the App or other appropriate means.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
contact@unriddle.in
Unriddle Technologies Private Limited
Shivamogga, Karnataka, India
Special Notice for Healthcare Professionals
As a healthcare professional using this App, you are responsible for:
- Maintaining the confidentiality of your login credentials
- Using the App in compliance with your professional obligations and hospital policies
- Ensuring patient information is accessed only for legitimate medical or administrative purposes
- Reporting any suspected data breaches or security concerns immediately
This App is designed to complement existing healthcare privacy practices and supports compliance with applicable healthcare privacy regulations.
